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1 How to disable ticket lock?
https://community.znuny.org/viewtopic.php?t=5151
OTRS automatically locks the ticket, when you change the owner. ... You can unlock tickets with the script "bin/UnlockTickets.pl"
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2 Automatic ticket unlocking in OTRS 6.x - Claudio Kuenzler
https://www.claudiokuenzler.com/blog/974/setting-automatic-otrs-6-ticket-unlocking-task
Unlocking tickets in OTRS can help a lot if you work with multiple agents. One agent might have already responded to a ticket and this ...
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3 [otrs] Locked tickets - how to disable - Google Groups
https://groups.google.com/g/otrs_archive/c/2utFlaGGwoE
This feature is called ticket auto unlock. The auto unlock time is configured per queue and the ticket must be in one of the states defined in ...
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4 OTRS - 60 SECONDS - Locked TIckets - YouTube
https://www.youtube.com/watch?v=L3Cn3QKLNYw
Shawn Beasley
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5 [otrs] unlocking of ticket
https://otrs.otrs.narkive.com/85ncLhCk/unlocking-of-ticket
Hi, I'm trying to have unlock timeouts working on the system but it won't. ... all tickets). ... the Postmaster queue, the state is new, and it is not locked. I ...
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6 How to remove lock of closed tickets in Znuny / OTRS
https://itgovernanceportal.com/otrs/remove-lock-closed-tickets-znuny-otrs/
The best way to achieve this is to create a generic agent, which unlocks closed tickets after a defined time, being in closed status. In this ...
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7 Tickets — OTRS User Manual 8.0 documentation
https://doc.otrs.com/doc/manual/user/8.0/en/content/agent/tickets.html
If the selected tickets are not locked to the agent, they will be automatically locked while performing the bulk action. This needs to be confirmed by clicking ...
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8 Frontend → Agent → View → TicketLocked
https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Frontend_Agent_View_TicketLocked.html
Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top. This setting can not be deactivated.
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9 Core → Ticket - OTRS Documentation
https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Core_Ticket.html
Defines the default ticket type. This setting can not be deactivated. Default value: --- Unclassified. Ticket::UnlockOnAway. Unlock tickets whenever a ...
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10 Ticket Settings
https://doc.otrs.com/doc/manual/admin/6.0/en/html/ticket-settings.html
OTRS allows you to change predefined ticket states and their types, ... Core::Ticket > UnlockStateType - to define the state types for unlocked tickets.
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11 Agent::Ticket::Unlock — OTRS 9.0 API Reference Perl
https://doc.otrs.com/doc/api/otrs/9.0/Perl/Kernel/WebApp/Controller/API/Agent/Ticket/Unlock.pm.html
OTRS 9.0 API Reference Perl > Perl Modules > Kernel::WebApp::Controller::API::Agent::Ticket::Unlock. NAME. NAME.
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12 Frontend → Agent → TicketOverview → MenuModule
https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Frontend_Agent_TicketOverview_MenuModule.html
Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface. Default value: --- Action: AgentTicketLock Module: Kernel:: ...
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13 Kernel::System::Ticket — OTRS 8.0 API Reference Perl
https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
set the ticket unlock time to the passed time my $Success = $TicketObject->TicketUnlockTimeoutUpdate( UnlockTimeout => $Epoch, TicketID => 123, ...
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14 Core → Event → Ticket - OTRS Documentation
https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Core_Event_Ticket.html
Resets and unlocks the owner of a ticket if it was moved to another queue. This setting is not active by default. Default value: --- Event: TicketQueueUpdate ...
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15 After replying to a ticket in OTRS, the ticket does not unlock
https://phabricator.wikimedia.org/T19248
When replying to a ticket, the ticket should automatically unlock itself after the reply is sent. It remains locked to the agent who then has to manually ...
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16 Automated Unlocking - TurnKey OTRS
http://54.186.14.224/docs/ch08s02.html
The automated unlock feature unlocks tickets after a given time to ensure that no locked tickets will be forgotten, thereby allowing other agents to process ...
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17 How to reset or remove owner of a OTRS ticket?
https://stackoverflow.com/questions/58116104/how-to-reset-or-remove-owner-of-a-otrs-ticket
You can set owner to system user "Admin OTRS" aka "root@localhost", for example via Perl API. [ getUserID(), TicketOwnerSet() ] "next operation ...
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18 Note on unlocking a ticket - Mailing Lists - OTRS
https://lists.otrs.org/hyperkitty/list/[email protected]/thread/EX2SQ2VR6RKD4EYDLFZEUUF4OWC64UMA/
it's easy to unlock a ticket by clicking on the unlock-link. But I think it should be better to force the agent to write a note that explains the ...
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19 https://prozess.schule-bw.de/bin/otrs.UnlockTickets.pl
https://prozess.schule-bw.de/bin/otrs.UnlockTickets.pl
#!/usr/bin/perl # -- # bin/otrs. ... my $Unlock = $Kernel::OM->Get('Kernel::System::Ticket')->LockSet( TicketID => $Row[1], Lock => 'unlock', UserID => 1, ); ...
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20 otrs/Ticket.pm at rel-6_0 - Kernel - GitHub
https://github.com/OTRS/otrs/blob/rel-6_0/Kernel/System/Ticket.pm
Znuny-ShowTicketUnlockTime ; Feature List. The unlock time is only shown if: Ticket is locked. Lock timeout needs to be configured for the queue. ; Configuration.
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21 Re: [otrs] Tickets unlock even if there is no new message
http://www.mail-archive.com/[email protected]/msg10650.html
This module should process all these tickets, unlock tickets that are longer than 1 day in new state and send an unlock notification to all ...
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22 OTRS Configuration Options Reference
https://downloads.radiantsd.org/releases/doc/doc-config-reference/7.0/en/otrs_config_reference_7.0_en.pdf
36.10 Ticket::EventModulePost###3600-ForceUnlockOnMove. Forces to unlock tickets after being moved to another queue. Default value:.
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23 Borrower Processes: - University of Illinois Library
https://www.library.illinois.edu/systems/eqloanprocess.htm
Move the OTRS ticket to the “Processed” sub-queue and leave the ticket state open. You may need to unlock the ticket as certain actions can automatically lock ...
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24 OTRS - Cortex XSOAR - Palo Alto Networks for Developers
https://xsoar.pan.dev/docs/reference/integrations/otrs
Retrieves details for an OTRS ticket by ticket ID or ticket number. ... 7023, 2020042610000031, 0 h 09 m, UpdatedTitle, open, unlock, Inbox::SIEM, siem ...
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25 OTRS Configuration Options Reference - Index of
https://ftp.otobo.ch/pub/otrs/doc/doc-config-reference/9.0/en/otrs_config_reference_9.0_en.pdf
OTRS Configuration Options Reference, Release 9.0. Default value: Unclassified. 63.45 Ticket::UnlockOnAway. Unlock tickets whenever a note ...
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26 01 OTRS Ticketing Tool, ITIL V3 - InfoTech Fusion
https://infotechfusion.wordpress.com/corporate-products-for-enterprise/otrs-ticketing-tool-itil-v3/
If the ticket is not closed before the time defined here expires, the ticket is escalated. With 'Ticket lock after a follow-up', you can define if a ticket ...
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27 otrs-3.0.11-1.noarch.rpm - Sophie
http://sophie.zarb.org/distrib/Mandriva/cooker/x86_64/rpms/otrs/files/4
2011-05-24 Fixed bug#7329 - PendingJobs - auto unlock for closed tickets does not work in all ... 2011-01-27 Added database connection information to otrs.
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28 OTRS Configuration Options Reference - Index of
https://ftp.otobo.org/pub/otrs/doc/doc-config-reference/8.0/en/otrs_config_reference_8.0_en.pdf
OTRS Configuration Options Reference, Release 8.0. Default value: Unclassified. 63.45 Ticket::UnlockOnAway. Unlock tickets whenever a note ...
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29 Advanced Ticket States - RS4OTRS OTRS Addons
https://rs4otrs.com/products/advanced-ticket-states
Buttons, actions and individual dialogs for each ticket state. ... (if the ticket is unlocked) or is visible only to the owner of the ticket (if the ticket ...
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30 Make Customers Smile in 7 Easy Steps with OTRS - Part 3
https://www.linuxjournal.com/content/make-customers-smile-7-easy-steps-otrs-part-3
Figure 18: OTRS customer dashboard displaying new ticket ... for tickets to be sorted into categories, and the lock/unlock mechanism ensures ...
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31 OTRS - LogicHub Documentation
https://help.logichub.com/docs/otrs
Create a ticket and return the created ticket ID. Input Field. Choose a connection that you have previously created and then fill in the ...
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32 Cannot create Ticket in OTRS via generic interface through ...
https://forum.uipath.com/t/cannot-create-ticket-in-otrs-via-generic-interface-through-http-request/133513
Hii everyone, I'm trying to create ticket on OTRS but it returns 404 error,I,m using OTRS 7 free.
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33 Active Directory and OTRS Integrations - Workativ
https://workativ.com/workflow-automation-platform/integrations/active-directory+otrs
Automate your tickets, user management, and IT operations in OTRS. and much more by ... User","content":"Unlock account in Microsoft Azure Active Directory" ...
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34 OTRS 2.4 - Admin Manual - Apache2 Ubuntu Default Page
https://ftp.psu.ac.th/pub/otrs/otrs_admin_book.pdf
This script unlocks tickets in the system. To setup all cron jobs the script bin/Cron.sh can be used, which is located in the home directory of the. OTRS ...
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35 Documentation OTRS 3.1 - Admin Manual
http://ftp.gwdg.de/pub/linux/otrs/doc/doc-admin/3.1/en/pdf/otrs_admin_book.pdf
unlock. Unlocks tickets in the system. To setup all cron jobs, the script bin/Cron.sh located in the home directory of the 'otrs'.
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36 Version 1.2.0 by znuny on 07 Mar 2013 // Framework - OPAR
https://opar.perl-services.de/search/22?search_term=%2A&framework=
This feature shows you the ticket unlock time in ticket zoom view. ... You can define others dropdowns on /opt/otrs/var/httpd/htdocs/js/Core.Agent.
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37 (PDF) Documentation OTRS 5 -Admin Manual - Academia.edu
https://www.academia.edu/34076093/Documentation_OTRS_5_Admin_Manual
OTRS can be configured to automatically unlock a ticket if articles are added and the owner is out of office. • Linked tickets of a specific type (e.g. ...
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38 Question #133403 : Questions : Ubuntu - Launchpad Answers
https://answers.launchpad.net/ubuntu/+question/133403
Replacing config file /etc/otrs/database.pm with new version ... and I\'m the owner of the ticket or the ticket is unlocked and is in
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39 otrs.UnlockTickets.pl - command-not-found.com
https://command-not-found.com/otrs.UnlockTickets.pl
Install otrs. ... UnlockTickets.pl. otrs2. Open Ticket Request System. OTRS is an Open source Ticket Request System (also well known as trouble ticket ...
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40 OTRS Feature Add-ons Manual - Index of
https://ftp.rother-oss.com/pub/otrs/doc/doc-fao/7.0/en/otrs_fao_manual_7.0_en.pdf
unlock – Unlocks the ticket. • get – Gets the last customer article and sends it to the agent. • note – Adds an internal note to the ticket.
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41 Novos comandos OTRS 5 - Dicas de ITSM com OTOBO e Znuny
https://otobobrasil.com/2015/08/05/novos-comandos-otrs-5/
Para quem usa o OTRS, sabe a utilidade das linhas de comandos que podem ... Maint::Ticket::UnlockTimeout Unlock tickets that are past their ...
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42 OTRS::ForwardQueue - Forwards the contents of ... - MetaCPAN
https://metacpan.org/pod/OTRS::ForwardQueue
This module queries the Open Technology Real Services (OTRS) ticket management system for tickets matching the query provided and then ...
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43 OTRS - IT Helpdesk Support Ticketing System | Tetrain
http://www.tetrain.com/business-solutions/help-desk-management-system.html
We provide Help Desk Management Solutions using OTRS. This enterprise-ready software is powerful in terms of customization and integration capabilities.
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44 OTRS-Extensions KIX4OTRS for OTRS 4.0 - KIX - Forum
https://forum.kixdesk.com/otrs/index.php?action=dlattach;topic=1113.0;attach=972
3.2 Upgrading from OTRS::CiCS 3.x to KIX4OTRS 6.x. ... 10.16 Unlock Ticket after Reaching Defined Ticket State.
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45 Capturing Client Ticket # in Jira Service Desk Subject line.
https://community.atlassian.com/t5/Jira-questions/Capturing-Client-Ticket-in-Jira-Service-Desk-Subject-line/qaq-p/1537944
Hi Daneige,I used to implement this in the past with a Ticket Number provided by a foreign system sending in to Jira and processing through JEMH.With ...
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46 How to create an OTTO merchant account and unlock products
https://otrs.magnalister.com/otrs/public.pl?Action=PublicFAQZoom;ItemID=1627
To do this, you must open a new support ticket under the following link in the OTTO backend: https://account.otto.market/s/ticketanlegen
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47 Class: OTRS::Ticket — Documentation for otrs_connector (1.1.3)
https://www.rubydoc.info/gems/otrs_connector/1.1.3/OTRS/Ticket
Defined in: lib/otrs_connector/otrs/ticket.rb ... Returns the value of attribute unlock_timeout. ... #initialize(attributes = {}) ⇒ Ticket constructor.
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48 ((OTRS)) Community Edition 6.0.0 - Sector Nord AG
https://www.sectornord.de/de/changelogreader-159/otrs-6-0-0.html
Merged the add-on module OTRSAdvancedTicketSplit. ... It can now both unlock tickets of invalid users and also (optionally) change their ...
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49 Ticket::TicketCreate — LigeroSmart 6.1 Perl Objects Reference
https://docs.ligerosmart.org/6.1/perl-reference/GenericInterface/Operation/Ticket/TicketCreate.pm.html
perform TicketCreate Operation. This will return the created ticket number. my $Result = $OperationObject->Run( Data => { UserLogin => 'some agent login', # ...
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50 Wikipedia:Unblock Ticket Request System
https://en.wikipedia.org/wiki/Wikipedia:Unblock_Ticket_Request_System
For the Volunteer Response Team (formerly OTRS), see WP:VRT. ... can use the link below to request an unblock via the Unblock Ticket Request System (UTRS).
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51 otrs-rel-6_0_30/CHANGES.md | Fossies
https://fossies.org/linux/www/old/otrs-rel-6_0_30.tar.gz/otrs-rel-6_0_30/CHANGES.md
2020-02-14 Fixed bug#14932 - OTRS tag is not replaced in a Generic Agent job if ... 2014-01-10 Added functionality to unlock just one single ticket in otrs.
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52 [SOLVED]: OTRS keeps to reopen tickets - Ruslan's blog
http://randronov.blogspot.com/2015/06/resolved-otrs-ticket-keeps-reopening.html
I wrote already how to disable to move closed tickets. Oppositely sometimes you need to move ticket in another department (queue) and change ...
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53 Bitnami Application Catalog
https://bitnami.com/stacks
Kubeacademy. Unlock your full potential with Kubernetes courses designed by experts · VMware Tanzu Education. Invest in your future and build your cloud ...
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54 OTRS | How This Dummy Did It | Page 2 - WordPress.com
https://htddi.wordpress.com/category/otrs/page/2/
The next setting has to do with ticket accessibility. When a ticket is “locked,” only the Agent who has locked it can take certain actions on ...
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55 Praxishandbuch OTRS: Das Ticketsystem sicher bedienen, ...
https://books.google.com/books?id=A3F3DwAAQBAJ&pg=SA3-PA43&lpg=SA3-PA43&dq=otrs+unlock+ticket&source=bl&ots=kEF7kP91Ge&sig=ACfU3U1g05TLoUVAdLxydZMkmXkCvLWMlA&hl=en&sa=X&ved=2ahUKEwjTgYris8T7AhUtkYkEHZ1PAFQQ6AF6BQjnARAD
Das Ticketsystem sicher bedienen, administrieren und warten Tim Schürmann ... sichtbar X-OTRS-Lock lock oder unlock Verrät, ob ein Ticket gesperrt oder frei ...
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56 Open source sms app
https://drhohenfellner.de/open-source-sms-app.html
UNLOCK THE SCHEDULE SMS BOMBER FEATURE. ... Top Help Desk Software Open Source : OTRS, MantisBT, Request Tracker, osTicket, Bugzilla, Brimir, PHD Help Desk ...
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57 Integrating the EventSentry tray app "EventSentray" with ...
https://www.eventsentry.com/kb/435-integrating-the-eventsentry-tray-app-eventsentray-with-otrs-ticket-system-via-email
OTRS is another popular IT helpdesk ticket system. Starting with version 4.2, EventSentry includes the tray icon feature which supports ...
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58 eScience Support - Getting Started with OTRS - GN4-2 JRA3
https://wiki.geant.org/display/gn42jra3/eScience+Support+-+Getting+Started+with+OTRS
as you start to reply, the ticket is locked by you. write your reply; choose a next ticket state wisely: open tickets show up on the dashboard, ...
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59 Manage a JIRA Issue from within OTRS
https://documentation.catworkx.com/otrsjira/70.40.9.1/use-add-on/manage-a-jira-issue-from-within-otrs
Select an existing OTRS ticket or create a new one. · Update ticket status to the value being configured as enabling state (OTRSTicketAllowedStates4Create). A ...
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60 User Color - Add-ons for ((OTRS)) Community
https://otrsaddons.com/products/usercolor
I. Overview It helps to select a color of preference and the color appears in Ticket Overview. II. Supported versions This Add On is supported by OTRS v5.
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